Noah Ratzan

Paid session bookings are scheduled directly through this site and paid via Stripe at the time of booking. This policy describes when refunds, reschedulings, and credits are available. Free consultations booked via the application form involve no payment and are not covered by this policy.

Cancellations

More than 24 hours before the scheduled session: Full refund upon request, or reschedule at no cost.
Within 24 hours of the scheduled session: No refund. The session may be rescheduled once at my discretion; further reschedulings require a new booking.
No-shows (client fails to attend without notice): No refund or reschedule.
Cancellation by me: If I cancel for any reason, you receive a full refund or may reschedule at no cost.

Reschedulings

You may reschedule at any time more than 24 hours before your session using the link in your booking confirmation email. Within 24 hours, contact noah@noahratzan.com.

Unsatisfactory sessions

If you are not satisfied with a session, email noah@noahratzan.com within seven (7) days of the session to discuss a resolution. Resolutions may include, at my discretion: a partial or full refund, a complimentary follow-up session, or credit toward a future booking. Note that satisfaction with any code or output produced during a session is governed by the Terms of Service, not this refund policy.

Refund processing

Approved refunds are issued to the original payment method through Stripe. Refunds typically appear on your statement within 5–10 business days, though timing depends on your bank or card issuer.

For refund requests, email noah@noahratzan.com with:

Your booking confirmation (event date and time)
Your Stripe receipt or payment confirmation
Reason for the refund request

Stripe processing fees

Refunds include the full amount you paid. Stripe processing fees associated with the original transaction are borne by me and not deducted from the refund.

Chargebacks

If you believe a charge is incorrect, please email me before initiating a chargeback with your card issuer. Most disputes can be resolved directly and far more quickly than the chargeback process, which can take weeks.