Support
Stuck on something? Find an answer below or reach out directly. I read every message myself.
Get in touch
Fastest response is via email. Phone and text both ring/land at my Google Voice number — leave a message if I don't pick up.
Frequently asked
Click any question to see the answer.
- Visit /apply and fill out the short form. I read every application and reply within a couple of business days. If we're a fit, I'll send you a link to book a free 30-minute consult.
- A 30-minute video call where we figure out what you actually want to build, whether I'm the right person to help, and what a Build Session would look like. No prep needed — just show up. There's no charge and no obligation to book a paid session afterward.
- Build Sessions are 60 minutes and paid per-session — no subscription. After the free fit call, if we decide to do a paid session, I'll send you the current rate and a booking link. You always see the exact amount before you confirm a booking, and the consult itself is always free.
- Yes — both are self-service from /account. Cancel any time before the session starts — more than 48 hours ahead and the whole session returns to your credit balance, inside 48 hours half of it does. Moving a session costs nothing at all, so if you are close to the time, move it rather than cancelling.
- No — I don't record sessions and I don't host recordings. The one exception is a research conversation booked through a research link: those are recorded only if you tick the consent box on the booking page, which says so before you book, and you can delete the recording at any time from the manage link in your confirmation email. Nothing else is recorded. If you'd like a recording of your own session for your own reference, ask me first; if I agree, you record it with your own app on your own device. It's yours — I never receive, store, or control it.
- Sign-in is via a magic link sent to your email. If you didn't get it, check spam, then check that you're using the same email address you applied with. If still stuck, email noah@noahratzan.com and I'll resend manually.
- Email or text me as soon as you know — we'll reschedule. If a session is missed without notice, the slot is forfeit but I'll work with you in good faith if life happens. Just let me know.
- At /account. You'll see your next session, past sessions, and any prep notes I've sent. The Google Meet link is on the booking detail page.
- Cancelling a session returns time to your credit balance, not money to your card — do it from /account or the manage link in your confirmation email, and the minutes are there straight away. Credits never expire. To get money back for credits you have bought and not used, email noah@noahratzan.com — see the full refund policy for details.